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Wembley Stadium

Wembley Stadium

www.wembleystadium.com
What is your customer experience with Wembley Stadium?

Wembley Stadium Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Wembley Stadium has a 1.8 star rating from 17 customer reviews and consumers are mostly dissatisfied.

Positive Feedback

The venue is praised as a beautiful stadium with generally good organisation and some reliable lost and found outcomes.

Negative Feedback / Risk Areas

  • Repeated Wembley Stadium reviews note poor customer service and long waits on the accessibility and ticketing phone lines.
  • Multiple Wembley Stadium customer complaints cite incorrect debits from contactless checkouts and double charging.
  • Reports of unhelpful or aggressive stewards, restricted view seating not disclosed, and slow lost property responses.

Key Takeaways for Future Customers

  • Confirm tickets in writing before booking travel and monitor bank statements after purchases.
  • If you need accessibility support, allow extra time and persist with the accessibility line.
  • Keep receipts for contactless payments and report issues promptly to customer service.
View full overview ›

Media from reviews

Wembley Stadium - Stolen flag
Wembley Stadium - Issue in the stadium.Wembley Stadium - ComplaintWembley Stadium - Antagonistic stewards who think they are god
View all media ›

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Show reviews that mention
tickets ticket phone number wembley service line taylor swift sister aged message
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Kseniia P Kwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incorrect debiting of funds

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Updated by user Aug 05, 2025

Avoid paying at cashless bars without verifying each charge immediately. I tapped my phone twice — once before leaving — and was charged for extra cocktails I didn’t order.

While customer service initially confirmed the issue and promised a resolution, I never received final confirmation or compensation. Always check receipts on the spot and keep follow-up emails until the matter is fully resolved.

Original review updated Jul 20, 2025

I attended the Usyk vs Dubois fight at Wembley on Saturday and made two separate beer purchases at one of the venues shops using a contactless checkout. First, I bought two beers in then I made a second purchase of two more beers. However, I have noticed an incorrect debiting of funds- I was charged for six beers, even though I only bought four in total.

Date of the event : 19 July

View full review
Loss:
$18
Pros:
  • Good stadium

Preferred solution: Full refund

User's recommendation: Don’t buy alcohol contactless checkouts

Jess D Ocy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost bracelet

To whom this may concern,

I was seated in block 130 on 19/07/25 for the Usyk vs Dubois boxing fight. During leaving the fight (quite literally after the whistle was blown) I was at the entrance of block 130 & was in the middle of my friends and while waving my arms in the air I believe my bracelet has fallen off of my wrist.

I then went to the toilet to the left side of block 130 which was the womens toilet. Once I had exited the arena and I was still right by the entrance I then realised my bracelet wasnt on my wrist. As soon as I realised I then turned around and ran and followed my steps to look for it, which unfortunately I was unable to find. It was a full bracelet with around 15+ charms on.

I started to cry and was asking people around me & security guards if they heard or see anything get handed in.

Unfortunately it hasnt been. I think the incident happened around 10:45pm and would be grateful if I could be contacted to even potentially view any sort of video evidence of the area I was in at that time to see when it fell off as clearly it has been picked up by someone

View full review

Preferred solution: Price reduction

1 comment
Guest

Price reduction from who? And for what?

Eddy W Jfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wembley, England

Complaint

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Phoned the only number I could find on the Internet and spoke to a charming lady in the catering department. Absolutely disgusting customer service.

View full review
Loss:
$42
Cons:
  • Waste of an afternoon

Preferred solution: A choice of seat and a chance to speak to a human

User's recommendation: Don't waste your time and money, this lot couldn't run a bath

Alex V Tbo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stolen flag

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Wembley Stadium - Stolen flag
Updated by user Oct 28, 2024

Heard nothing and now it’s getting annoying I want paying for my flag

Original review Oct 13, 2024

I attended the game versus Greece on 10/10/24. I handed my flag over to a steward at the front; he put it up.

I saw him move it before kickoff. At full time, my friend went to collect it and it was gone. The steward said he never moved it.

It's an Aston Villa and Panathinaikos Greece flag. I'm not happy.

View full review
Loss:
$100

Preferred solution: Apology

User's recommendation: Don’t trust these two stewards

Resolved
Richard L Lim

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Verified Reviewer

Resolved: Need ticket confirmation

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Updated by user Oct 20, 2024

Company fixed the issue and I have been provided with apology. Finally responded to multiple requests to confirm a booking and a date for the booking via email

Original review Oct 12, 2024

Taken £1400.00 for 2 tickets. No official confirmation.

Worried this is a scam. Have sent numerous messages just asking for confirmation of the tickets and the date I have booked. Not asking much. Nobody bothered to just confirm the date.

Cant book any accommodation without it. Fed up

View full review
Pros:
  • Great stadium
Cons:
  • Too big for them to bother with you

Preferred solution: An answer to my emails

User's recommendation: Be careful where you get the tickets from. I used there website but hasn’t helped

Resolved
Nicola J Unu

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Verified Reviewer

Resolved: To enquire why I didn’t get a call back

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I rang at 9 a.m. yesterday, the 26th, to get disabled tickets for Coldplay.

I used your callback service and am still waiting for the call.

I am very disappointed in the service and the fact I am left with no tickets. This is not the way to treat someone who is disabled.

View full review

Preferred solution: Apology

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Maidenhead, England

Issue in the stadium.

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Wembley Stadium - Issue in the stadium.
Contains 1 confidential file for company representatives

Had a brilliant day watching the rugby.

But unfortunately, people were vaping in seats I near me. This is a trigger for my Brittle Asthma I had asthma attack.

At end of the match I had second attack that I needed help with as it was a much bigger attack.

Your first aid were very helpful. I appreciated their help.

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User's recommendation: Can you please announce vaping is not allowed in stand.

Marcele H

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Verified Reviewer

On Hold for 4 hours

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Hello, im registered disabled and have been trying to buy Coldplay tickets at Wembley Stadium on your phone line today but have now been on hold for 4 hours (i have proof. Screen shot).

I have emailed proof of disability.

I look forward to hearing from you.

Kind regard

View full review

Preferred solution: Disability tickets to Coldplay.

Real S Ytd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Double booking

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Hello, dear Wembley team. I was with you again at the weekend for AEW All In.

Unfortunately, there was a small mishap. I bought something to eat with my German bank card. The payment process went through and was accepted. Your employee then informed me that the card apparently didn't work, even though the payment was confirmed.

A supervisor came over, cleared the till, and also told me that the payment didn't go through and that German cards cause problems. I then had to pay for everything again with my other credit card, which worked. Now, I've checked my payment and found that the amount was debited from both cards.

I'm wondering how I can get my money back? Best wishes from Germany.

View full review
Loss:
$20
Pros:
  • Great stage
Cons:
  • Service is bad

Preferred solution: Full refund

Nashia Smy

Disability line not working

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Nobody answering accessibility phone lines. When you get through youre advised the call cannot be completed

View full review

User's recommendation: The disability line says we will call you back but they’ve disconnected all phone lines

Hamza O Yox

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Restricted Views

Contains 1 confidential file for company representatives
Updated by user Jul 31, 2024

Ghosted.

Original review Jul 24, 2024
Dear Wembley Stadium Staff,

I'm writing to you because of my ticket situation. A year ago, I bought tickets to see Taylor Swift in concert. I'm going with my son and daughter. They are really happy about it since we are traveling to the UK for the first time ever and seeing Taylor Swift for the first time ever. I recently checked the seating plan and saw that our seats are in section 232 which are restricted view seats. Nowhere was this mentioned when I bought the tickets through AXS last year. I just wanted to ask very politely if it is possible to upgrade our 3 tickets to a non-restricted view. Our seats are Section 232, Row 8, Seats 139, 140, 141.

I'd be really thankful for any opportunity.

Best regards,

Oskan
View full review
Pros:
  • Most famous stadium
  • Beautiful stadium

Preferred solution: Upgraded Seats

Anonymous
map-marker Worthing, West Sussex

Lost Black Card Wallet @ Bar by Section 504. Saturday night at 21:30

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Hello,

I lost my card wallet containing credit cards and my driving licence following a purchase at the bar next to section 504 on Saturday night.

I was hoping someone may have handed it in?

Thanks

Alex

Wembley posted me my wallet back!!

View full review

User's recommendation: Great lost and found service

Anonymous
map-marker Fort Wayne, Indiana

Complaint

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This stadium will not keep its patrons safe!! They'll let full grown men touch women even after they EXPLICITLY say "do not touch me."

View full review
Shawon Wkz

Can't get though to disabled ticket office

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We had 4 phones constantly calling the ticket office line for 2 hours over 7000 calls and couldnt get through

View full review

User's recommendation: Don’t phone for tickets

David M Tvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Football

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I don't want my emails to be skipped. Remember that not all Tottenham fans are interested in England, so therefore, I would like the Netherlands to win.

View full review

User's recommendation: Don't support England

Liam L Gzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Recess to concert

Hi there, extremely disappointed by the security staff at the venue this evening for the Taylor Swift concert

My girlfriend took my sister (aged 11) to the concert along with 2 of her friends. My sister (aged 11) got slightly overwhelmed - she suffers with very bad anxiety - and asked to leave.

My mother and myself waited outside for the whole concert, upon asking to leave, my girlfriend asked security inside if they would allow her to bring my sister (aged 11) to the gate so I could collect her. The security inside said that was fine. However as my girlfriend went back to enter the concert, they said she was not allowed - leaving her friends who she was staying with and bag which included hotel key and battery pack for phone. The concert still had and hour to go!

Having spoken to the police, they even said that the no reentering policy was ridiculous, going as far as to suggest that my girlfriend could be escorted to her seat by a member of staff.

Now what was my girlfriend meant to do from a safety point of view? Stand in the cold with no phone battery or way of getting home?

Not to mention we have travelled from the north of England to be in London. Spending £100s on travel, accommodation and the concert tickets themselves (costing £200+). My girlfriend has been excited for months for the concert and this has been ruined by your venue.

This is really unfair punishing an act of kindness for someone that needed help.

Mental health is important.

Especially for a young 11 year old.

I would like a full investigation of this incident. I will be using my contacts in the media and the press to talk about this disgusting incident.

View full review
Loss:
$400
Cons:
  • Incompetence

Preferred solution: Full refund

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