Jo N Xvo

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Verified Reviewer

Ticket problem

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Need to speak to someone as I ordered tickets and have no confirmation. It's for my autistic daughter's birthday and I've tried 7 different phone numbers, but still, I can't get through to anyone.
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Loss:
$105

User's recommendation: Have an easy way to call someone

Anonymous

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Verified Buyer
| map-marker Maidenhead, England

Issue in the stadium.

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Wembley Stadium - Issue in the stadium.
Wembley Stadium - Issue in the stadium. - Image 2
Had a brilliant day watching the rugby. But unfortunately, people were vaping in seats I near me. This is a trigger for my Brittle Asthma I had asthma attack. At end of the match I had second attack that I needed help with as it was a much bigger attack. Your first aid were very helpful. I appreciated their help.
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User's recommendation: Can you please announce vaping is not allowed in stand.

Michael M Vyx

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Verified Reviewer

Thanks

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----- Forwarded message ----- From: Great day out for the play off final. Parked in Pink car park. Ideal and got away quickly. Good segregation of fans. Police and stewards excellent. Good real ale/craft beer and pie. Queues in concourse good. A very well managed day. Thanks. Mike Murkin
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Pros:
  • Excellent organisation

User's recommendation: Pink parking was great.

Makenzye Nmu

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Verified Reviewer
| map-marker Stoke-On-Trent, Stoke-On-Trent

Want to know if there is a pass out available for the challenge cup final

Didn't get a answer total waste of time Wembley stadium needs to have a telephone number so you can speak to someone about your enquiry
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User's recommendation: Don't bother

Makenzye Nmu

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Verified Reviewer
| map-marker Stoke-On-Trent, Stoke-On-Trent

Want to know if there is a pass out available for the challenge cup final

Didn't get a answer total waste of time Wembley stadium needs a number you can call and speak to a real person
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Steve B Vye

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Verified Reviewer

Lost property

Hi I left a bag inside the stadium tonight a the semi final. United v Coventry. I was in entrance 108 United end. Blue canvas bag with ray bans and a house key and Apple phone charger. If found please contact me
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Loss:
$500
Anonymous
map-marker York, England

Buying tickets for AC DC

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Have tried ringing number to book accessible tickets for AC/DC concert but am unable to get through.Automated message to ring back later. Would really like to get tickets for a birthday present for my granddaughter and myself. Have emailed proof of disability.
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User's recommendation: Keep checking website as it can take them a while to figure out alternatives when their tech isn't working. Got a call back and got my tickets, best Nana on the planet or what!

Hayley L Xzx
map-marker Wembley, England

Disabled access sold out

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Useless staff answering phones. Dont bother if youre disabled. They dont want the hassle. Used to work at the o2 and we did anything to help our disabled guest. Not Wembley Stadium. Absolute joke.
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Loss:
$200
Pros:
  • Name
Cons:
  • Useless staff and not enough facilities for amount of people

Preferred solution: Apology

User's recommendation: Be able bodied

Lee H Puq

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Verified Buyer
|

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Verified Reviewer
| map-marker Orpington, Bromley

Complaint

Wembley Stadium - Complaint
Wembley Stadium - Complaint - Image 2
Wembley Stadium - Complaint - Image 3
Attended the summertime ball on 11th June. When I purchased the tickets I was not informed that they would have restricted view. In fact my seats had absolutely no view at all. We were sat complyaround the side/back of the stage. Apparently there were screens provided we couldnt even see them. We only got to see any artist if they walked down the platform and even that was hard to see 0759002****
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User's recommendation: Inform them of restricted view seats or don’t sell those seats at all

Michael L Elq

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Verified Reviewer
| map-marker Cabra, Cordoba

Continual poor bar service

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Having visited Wembley Stadium for three football fixtures last season I was disgusted at the shoddy (that's being very kind) service and totally carefree attitude of staff supoosedly serving refreshments inside the stadium.

When asked for a 500ml bottle of coke I was supplied with what could not have been more than 300ml, which the assistant poured rapidly into a paper cup, holding the bottle vertically upside down above the cup until the froth reached the top of the cup. He then procede to throw the bottle and remaing drink away and charged me for the whole 500ml.

When I asked why he had theown the rest of the drink away he stated 'it won't fit in the cup'.

If this is the level of service offered at Wembley Stadium then don't expect me back anytime soon, certainly not at the refreshment site anyway.

Very poor service, which supervisors on the dayrefused to do anything about.

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User's recommendation: Don't buy refreshments inside the stadium

Dan C Qis

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Verified Reviewer

Ticketing problem

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The fact you still think there might be a problem now is concerning, my ticket was for the past Sunday, you should know this
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Preferred solution: Apology

Steven F Eru

Antagonistic stewards who think they are god

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Wembley Stadium - Antagonistic stewards who think they are god
I attended Man Utd semi final last Sunday and the most obnoxious of all obnoxious people was the steward who stood direct in the line of the goal he was asked to just step to the side but oh no he wasnt going to do that nor sit down when the rest of the stewards did he wanted to throw me out ..!! Im 66 he then blocked the goals again at penalties what a guy
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Pros:
  • Great environment
Cons:
  • Some stewards are sub contracted arseholes

Preferred solution: Apology and a promise that they will sort out obnoxiousness within the very people meant to stop trouble

User's recommendation: Wembley staff do not care

Efena O

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Verified Reviewer

Been trying to get through to thre Access Line since 10.30am this morning

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Since 10.30am today, I have been trying to purchase Taylor Swift Access tickets. I tried till 2pm, then from 2pm to 3.50pm, I was on hold on the regular line. What can I do to get the access tickets?
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Preferred solution: A way to buy access tickets for Taylor Swift I would like another way

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